First State Bank - Full-Time July 21st

CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representative – Main Branch – Key West

Salary Range: $20-23 per hour depending upon experience and education.

Position Summary:

The Customer Service Representative handles customer needs in the Branch, as well as a high volume of telephone calls to assist customers with questions on their accounts. The CSR meets the needs of customers by providing quality service.

Responsibilities:

  • Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties
  • Process all account maintenance requests
  • Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary
  • Research customer questions regarding electronic funds transfers and initiate “Reg E” disputes when appropriate, including the completion of all necessary documents and affidavits
  • Open new accounts and cross-sell bank products and services based on customer needs in accordance with the banks’ program standards
  • Process consumer loan applications
  • Relate customer requests for service charge rebates to the branch manager
  • Verify information on debit card applications to the information in customer database and input debit cards in the system
  • Perform customer requested research
  • Notify the research and adjustment coordinator of required adjustments as reported by customers
  • Contact customers to notify them that check orders and/or debit cards are ready to pick up at the bank
  • Act as a backup on the teller line as needed
  • Perform daily maintenance functions of ATM(s)
  • Performs all safe deposit functions daily if applicable to the branch
  • Responsibilities also include other duties as assigned by the supervisor/manager

Competencies:

  • Previous Banking preferred
  • Flexible and highly motivated team member
  • Work under pressure in a fast-paced work environment
  • Good communication skills to provide excellent service to our valued customers

Education & Experience:

  • High School Diploma, GED or equivalent
  • Customer Service
  • Cash Handling

We offer…

Health, Dental, Vision & Life Insurance

Paid Time Off Starting at 30 days per year

Paid Time Off for Volunteering

Tuition Reimbursement

Competitive Salaries

401k Employer Match

Quarterly Cash Profit Sharing

Great Hours

EOE M/F/V/D

First State Bank

Salary: $20 - 23 per hour
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