Isla Bella Beach Resort & Spa - Full-Time July 18th

Concierge

JOB SUMMARY/PURPOSE

The Concierge is responsible for welcoming and providing customer service to the hotel guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

DUTIES & FUNCTIONS

· Welcome guests and act as the point of reference for guests who need assistance or information and attend to their wishes and requirements

· Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel

· Acquire extensive knowledge of the property and the nearby venues and businesses to make the most suitable recommendations

· Arrange and make reservations for events, excursions, transportation etc. upon request from hotel residents

· Provide brochures of area attractions.

· Keep updated on all in-house functions relating to any conventions or social group activities.

· Maintain information book of area attractions.

· Maintain accurate logs and record all pertinent information.

· Maintain supplies that are needed for the operation of the Concierge desk.

· Ensure that all monies collected are properly deposited and accurate records are maintained.

· Make profit improvement recommendations to the Front Office Manager.

· Practice safety standards and report all unsafe conditions to your supervisor and/or manager on duty.

· Responsible for care of equipment and cleanliness of work area.

· Remain alert, courteous and helpful to guest at all times.

· Answer the phone and take and distribute messages or mail and redirect calls

· Respond to complaints and find the appropriate solution

· Fill in and support coworkers and team as needed to ensure efficient operation.

· Perform duties, special assignments and projects as requested by management.

QUALIFICATION STANDARDS

General Requirements

· Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service as well as written and oral communication skills.

· Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.

· Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

· Must be able to multitask and prioritize to meet deadlines.

· Attend all hotel required meetings and trainings.

· Must be able to maintain confidentiality of information.

· Must be able to show initiative, including anticipating guest or operational needs.

· Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/attire and nametag.

· Comply with company, hotel and brand standards and regulations to encourage safe and efficient hotel operations.

· Employee must be able to maintain standards of attendance and punctuality and must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.

Education & Experience:

· High School diploma/GED or equivalent education/experience required.

· 6+ months of customer service experience required.

· Computer experience with basic proficiency in Microsoft office and hotel property management systems required.

Physical Requirements

  • While performing the duties of this job, the employee is required to stand, walk, balance, reach, push, pull, lift, grasp, feel, talk, hear, see, smell, taste, and perform repetitive motions that require manual dexterity during and throughout their shift.
  • This position requires the exertion of up to 25 pounds of force and lifting up to 25 pounds occasionally.
  • The employee is required to have visual acuity to view data and figures, operate machinery and tools, view computer terminals, determine accuracy, neatness and thoroughness of work quality, and make general observations of facilities.
  • This position is primarily indoors and may subject the employee to high or cold temperatures from machinery and moderate noise level and require frequent use of computers, 10 key touch, copiers, facsimiles, keyboards, telephones and other devices like radios and headsets.

Isla Bella Beach Resort & Spa

Salary: Negotiable
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