Benchmark Hospitality - Full-Time June 2nd

Reservations Agent

Come be a part of something bigger!

Benchmark Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesn’t love to get away)
  • Paid Time Off
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids!)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
  • Many more, please inquire for more details

Assist callers/guests with the planning and booking of their vacation or stay at the Resort. Providing callers and guests support via phone, e-mail, chat and in person, by answering their questions and making recommendations.

What you will have an opportunity to do:

To be totally familiar with the layout of the resort, its facilities, outlets, services and transportation systems and to know the operating hours of all facilities, outlets, services and systems.

Treat the guest with courtesy and respect in a warm, friendly manner at all times; always address the guest by name.

Answer all telephone calls promptly (by the third ring) and in a courteous manner.

Strictly follow a policy of selective selling; weigh the value of each request before accepting it.

Secure all required information to ensure the guest has a pleasant stay.

Be aware at all times of the selling status and rates of all package plans. Have complete knowledge of any special rates and/or packages and know what is included in each.

Know the credit policy of the resort and how to credit each reservation.

Have a complete operating knowledge of the copy/fax/printer machines. Ability to use e-mail for correspondence. Strictly follow procedures regarding notification and distribution of all messages.

Process all transmissions of reservations, changes and cancellations, from all sources (telephone, mail, in person, etc).

Understand the resort’s policy on guaranteed and no-show reservations and the resort’s reservation cancellation policy.

File all processed reservations, correspondence, etc; make certain all files are current and in order.

Process all advance deposits on reservations.

Handle daily correspondence; respond to inquiries and make reservations as needed.

Have a working knowledge of the Front Desk and how it relates to reservations.

Maintain a clean and neat appearance in your dress and in your work area at all times.

Promote good will by providing great service for a great stay.

Be aware of, and strictly adhere to, all the Safety and Emergency Procedures set forth in the Employee Handbook and related training.

Comply with attendance rules and be available to work on a regular basis.

What are we looking for?

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Benchmark Hospitality

Salary: Negotiable
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